How does Fairing work?

Last updated: January 9, 2025

It's important to us that you know what we do on your site and how our application works:

  1. A customer places an order on your Shopify or e-commerce site.

  2. As your confirmation page is loading, we check to make sure the customer hasn't already submitted a response and that they follow your set parameters (i.e. are they a new customer?). If both of those requirements are met, we load and display your survey to your customer.

  3. When a user submits a response, we capture the customer and order information that is then displayed in your dashboard and on your response exports.