How to change or downgrade your plan

You can change your plan at any time, whether you need to upgrade or downgrade based on your order volume needs.

Self-service plan changes

To change your plan yourself:

1. Go to the Settings section in your app

2. Scroll to the bottom of the page to see available plans

3. Click the Change Plan button and pick the tier you want

4. Accept the new charge in Shopify when prompted. The change isn't complete until you've accepted it there.

You can view all available plans and pricing at https://fairing.co/pricing.

When you need to ask us instead

Some accounts can't change plans from Settings; the Change Plan button opens a chat with us instead. This happens when you're on a custom, discounted, or multi-store plan, or when you want a tier that isn't listed publicly. In chat, tell us which plan or order volume you want and we'll send you a link to accept the new plan in Shopify. Once you accept it, the change applies immediately.

If you've already accepted a new plan in Shopify but the app still shows your old plan or an overage banner, let us know; occasionally the charge needs to be activated on our side.

Billing and prorating

All plan changes are prorated through Shopify. If you change your plan mid-billing cycle, you'll only be charged a prorated amount on your next Shopify bill based on when the change was made. Upgrading does not charge a second full month on top of your current plan.

Choosing the right plan

Plans are based on your expected monthly order volume. If you're unsure which plan fits your needs, contact support with your expected monthly order volume and they can recommend the most cost-effective option. For what happens if you go over your plan, see Understanding Fairing's Pricing Plans and Order Limits.