Understanding Fairing's Pricing Plans and Order Limits

Last updated: October 14, 2026

Fairing's pricing is based on your total monthly order volume, not the number of survey responses you receive. Here's what you need to know about our pricing structure and how it works.

How Pricing Works

Our plans are tiered based on your total monthly orders. Your plan will reset every month on a custom cycle based on when you first installed the app.

You can view our full pricing structure at fairing.co/pricing.

What Happens When You Exceed Your Plan

Your survey does not stop. Going over your limit never disables collection, and a one-off spike (a sale, holiday volume, a launch) is fine. Here is what actually happens:

  • You'll see an "Action Required" banner in the app showing how far over you are, with a prompt to upgrade. Fairing keeps collecting responses the whole time.

  • If you go over for several months in a row and don't upgrade, we'll reach out and ask you to move to the right plan. If that still doesn't happen, the account can be locked.

  • When locked, responses are still collected, but you won't be able to view them until you upgrade. Contact support to upgrade and regain access.

Upgrading mid-cycle

Plan changes are prorated through Shopify. If you upgrade partway through your billing month, you are charged only the prorated difference on your next Shopify bill, not a second full charge on top of the current plan.

If you've accepted the new plan in Shopify but the overage banner is still showing in Fairing, the charge may not have synced on our side. Message support and we'll activate it; you can ignore the banner in the meantime.

Plan Selection Tips

  • Choose a plan that accommodates your expected monthly order volume

  • You can upgrade or downgrade your plan manually as needed (see How to change or downgrade your plan)

  • Consider seasonal fluctuations; if you expect a few heavy months, it's fine to stay on your plan and absorb the alerts, or upgrade temporarily and downgrade afterward

  • Accounts on a custom or discounted plan can't change plans from the Settings page; message support and we'll send a link to accept the new plan

Multi-Store Pricing

For businesses with multiple Shopify stores:

  • Each store requires its own plan based on its individual order volume

  • We typically offer discounts for additional stores

  • Contact our team for custom multi-store quotes

Important Notes

  • Pricing is based on total orders, not survey responses

  • App charges are billed in USD regardless of your store currency

  • Historical orders imported from previous platforms don't count toward your limit - only orders after installation

  • Orders that bypass Shopify checkout (and don't see surveys) can be excluded from pricing considerations

  • There is no limit on how many questions you can ask per order; the plan limits orders, not questions

If you need help selecting the right plan or have questions about pricing, contact our support team for personalized assistance.