How do I add the Fairing app block on checkout extensions?

Last updated: January 9, 2025

  1. Once you have opted in to Checkout Extensibility, go to Shopify >> Settings >> Checkout >> Checkout Customization and click Customize.

  2. The Fairing app block is available on both the Thank You Page (initial checkout) and Order Status page. You need to configure and add the app block on each page separately.

  3. Once on either the Thank You or Order Status page, click 'Add app block' in the bottom left of the Checkout Extensibility Section editor panel.

    1. Fairing will appear as an available app block if you are an existing customer.

    2. If not already a customer, you can browse the Shopify App Store (bottom left of editor) and install Fairing from there.

  4. Once added, you can rearrange the order of the different blocks within your Order details section.

    1. We recommend putting Fairing above the Order status block to increase your response rate.

  5. After adding the Fairing app block, on the right side, you can see a preview of the different question types available in Fairing. You can 'respond' to the questions shown, no data will be captured, this is just a preview to get a feel for Fairing.

  6. To configure the success message shown at the end of the Fairing Question Stream, first click on the Fairing app block. Once in the Fairing app block settings, you can add a Success Message Title, Subtitle, Image and/or a CTA button.